自11月起，一切因通关造成的关税金额都不再处于refund（退款）之列。
无论是由于何种方式或者由于自动升级造成的关税，都无法再享受refund待遇。
不过这似乎是针对11月之后的订单，11月之前的预定是否会受到影响（比如说，年底即将发售的MS Gundam DVD-BOX……）尚不得而知。
密切留意中。
以下是客服原文
We apologize for the inconvenience caused by the problem with order
(#XXX-XXXXXXX-XXXXXXX).
Unfortutately, we are unable to issue a refund this time. I have
issued a refund for your previous order(#XXX-XXXXXXX-XXXXXXX) dated on Nov 2nd and I also informed you regarding the shipping preferences
could be upgraded as dated Oct 31st.
Your order(#XXX-XXXXXXX-XXXXXXX) was placed on Nov 17th which was
after the notice and the explanations had been sent to you.
In either shipping preferences; Economy or Express, you may be
subject to import duties and taxes, which are levied once a
shipment reaches your country because you are importing products.
Although it has never happened to you in the past, additional
charges for customs clearance must be borne by you; we have no
control over these charges and cannot predict what they may be.
Help Page
http://amazon.co.jp/gp/help/customer/display.html?nodeId=1039612 Your understaing would be much appreciated.
Thank you so much for your cooperation, and thanks again for
shopping at Amazon.co.jp.
Please let us know if this e-mail resolved your question:
If yes, click here：
http://www.amazon.co.jp/rsvp-y?c=xxxIf not, click here：
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M. Crozier
Amazon.co.jp
Customer Service
