于是客服回我信了
Hi XXX XX,
Thank you so much for contacting us.
I'm sorry to hear that you've been inconvenienced by the delay.
On average, it takes about 1-3 weeks for packages sent by SAL to be delivered, and it's been a bit late already.
Unfortunately, since online tracking isn't provided for Economy Air (SAL), it was not possible for me to immediately find out the current status of your package at this time.
We'll continue to look into this.
Also, we'd be happy to send you a replacement, free of charge, if you could return the original package back to us immediately, in case it's delivered to you after all.
Please let us know whether we should send you a replacement at this point, or wether you'd like to give it a little more time.
We look forward to hearing from you again.
Best Regards,
Yukari Hashimoto
www.cdjapan.co.jp
